FAQ

Welcome to the FAQ section for Simbye eSIM Data Packages!

Here, we provide detailed information to help you understand and utilize our eSIM data packages effectively. Whether you're a new user or looking to switch to an eSIM, you'll find the answers to your questions right here.

Frequently Asked Questions

  1. What is an eSIM?

    An eSIM is a digital SIM that allows you to activate a cellular plan without the need for a physical SIM card. It's embedded directly into your device.

  2. How can I purchase an eSIM data package from Simbye?

    You can purchase eSIM data packages directly through our website or mobile app. Select the package that suits your needs, and follow the steps to activate it on your device.

  3. What devices are compatible with SimBye eSIMs?

    Most modern smartphones, tablets, and wearable devices are compatible with eSIMs. Check our website for a comprehensive list of compatible devices.

  4. Can I use my eSIM data package abroad?

    Yes, Simbye eSIM data packages are designed for global use. However, coverage and speed may vary depending on the country and network.

  5. How do I switch from my current SIM card to an eSIM?

    To switch to an eSIM, ensure your device is unlocked and supports eSIM technology. Then, purchase a Simbye eSIM package and follow the instructions provided to transfer your service.

  6. What are the benefits of using an eSIM?

    eSIMs offer several advantages, including the ability to switch carriers without changing a physical SIM, storing multiple profiles on a single device, and easier setup for connected devices.

  7. How do I manage my eSIM data usage?

    You can track and manage your data usage through our mobile app or by logging into your account on our website. Alerts and updates will help keep you informed about your data consumption.

  8. What should I do if I encounter issues with my eSIM?

    If you experience any problems with your eSIM, please contact our support team. We are available 24/7 to assist you with troubleshooting and to ensure you get the most out of your eSIM experience.

For any other questions or further assistance, feel free to reach out to our customer support team. We are here to help make your mobile connectivity as smooth and convenient as possible with Simbye eSIM data packages.

Profile

FAQ

Devices

FAQ

Installation

FAQ

Debugging

FAQ

Managing

FAQ

eSIM

FAQ

Frequently asked Questions

eSIM-compatible Devices

Certain devices of the same model may or may not support eSIM technology. Please check your device before making a purchase.

Apple

List of Apple devices compatible with eSIM (2024):

  • iPhone 15, 15 Plus, 15 Pro, and 15 Pro Max (not Dual SIM*)
  • iPhone 14, 14 Plus, 14 Pro, and 14 Pro Max (not Dual SIM*)
  • iPhone 13, 13 Pro (not Dual SIM), 13 Pro Max, 13 mini
  • iPhone 12, 12 Pro (not Dual SIM), 12 Pro Max, 12 mini
  • iPhone 11, 11 Pro (not Dual SIM), 11 Pro Max
  • iPhone SE (2020) and SE (2022)
  • iPhone XS, XS Max (not Dual SIM)
  • iPhone XR (not Dual SIM)
  • iPad Air (2014, 2019, 2020, 2022)
  • iPad Pro 11 (2018 and 2020)
  • iPad Pro 12.9 (2015 and 2017)
  • iPad Pro 10.5 (2017)
  • iPad Pro 9.7 (2016)
  • iPad 10.2 (2019, 2020, 2021)
  • iPad 9.7 (2016, 2017, 2018)
  • iPad mini 4 (2015)
  • iPad mini 3
  • iPad mini (2019 and 2021)

Notice: eSIM on iPhone is not offered in China mainland. Devices produced in Turkey may require factory reset for eSIM installation. For detailed instructions visit Apple Support.

Android

Android devices compatible with eSIM (2024):

Samsung*

  • Galaxy A54
  • Galaxy S24, S24+, S24 Ultra
  • Galaxy S23, S23+, S23 Ultra, S23 FE
  • Galaxy S22 5G, S22+ 5G, S22 Ultra 5G
  • Galaxy S21 5G, S21+ 5G, S21 Ultra 5G (US versions of S21 are not compatible with eSIM)
  • Galaxy S20, S20 5G, S20+, S20+ 5G, S20 Ultra, S20 Ultra 5G (US versions of S20 and S20 FE 4G/5G are not compatible with eSIM)
  • Galaxy Note20, Note20 5G, Note20 Ultra 5G (US and Hong Kong versions of Note20 Ultra are not compatible with eSIM)
  • Galaxy Fold
  • Galaxy Z Fold4
  • Galaxy Z Fold3 5G
  • Galaxy Z Fold2 5G
  • Galaxy Z Flip4
  • Galaxy Z Flip3 5G
  • Galaxy Z Flip and Z Flip 5G (US versions of Z Flip 5G are not compatible with eSIM)

Google*

  • Pixel 8, 8 Pro
  • Pixel 7, 7 Pro
  • Pixel 6, 6a, 6 Pro
  • Pixel 5, 5a 5G
  • Pixel 4, 4a, 4 XL, 4a 5G
  • Pixel 3, 3a*, 3 XL, 3a XL (Pixel 3a from countries in South East Asia is not compatible with eSIM. Australia, Japan, Taiwan versions of Pixel 3 aren't compatible with eSIM)

Other manufacturers

  • Huawei P40 and P40 Pro* (not the P40 Pro +)
  • Huawei Mate40 Pro
  • Sony Xperia 10 III Lite
  • Sony Xperia 10 IV
  • Sony Xperia 5 IV
  • Sony Xperia 1 IV
  • Motorola Razr 2019 and 5G
  • Motorola Edge (2023), Edge (2022)
  • Motorola Edge 40, 40 Pro
  • Motorola Moto G (2023)
  • Nokia XR21, X30, G60
  • OnePlus 12
  • OnePlus 11
  • Nuu Mobile X5
  • Oppo Find X3, X5, X3 Pro, X5, X5 Pro
  • Oppo Find N2 Flip
  • Oppo Reno A
  • Microsoft Surface Duo and Duo 2
  • Honor Magic 4 Pro, Magic5 Pro
  • Xiaomi 13T, 13T Pro
  • Xiaomi 13, 13 Lite, 13 Pro
  • Xiaomi 12T Pro
  • HAMMER Explorer PRO
  • HAMMER Blade 3, Blade 5G
  • myPhone NOW eSIM
  • Rakuten Big, Big S
  • Rakuten Mini
  • Rakuten Hand
  • SHARP Aquos Sense4 Lite
  • SHARP Aquos R7
  • Gemini PDA 4G+Wi-Fi
  • Fairphone 4
  • DOOGEE V30

How many eSIMs can I have?

eSIM compatible devices allow you to install multiple eSIMs. The maximum number of eSIMs you can have on your device depends on the device and manufacturer. While only 1 eSIM can be active at a time, switching between them only takes a few seconds.

Find your eSIM in your email and under 'My eSIM' in your user account.

How to Purchase a Simbye eSIM

Register easily using Facebook, Google, or your email. If you prefer not to register, provide the correct email at the end to ensure the eSIM can be sent to you. Change the language or currency at the top of the page.

Enter your destination in the search bar or purchase regional or global eSIMs. Select the right eSIM package based on the required data amount (GB) and plan duration.

For a faster payment process, use the express checkout with your credit card. For more payment options, click 'Continue.'

If not registered, please provide your correct contact details to receive the eSIM. Enjoy your order!

Installation with QR-Code: Click

Manual Installation : Click

To install an eSIM, first ensure that your device is eSIM-compatible, then follow these instructions.

In the user account under 'My eSIM'

eSIM Anleitung

Remove your SIM card or deactivate your mobile data connection.

eSIM Anleitung
An eSIM (embedded SIM) is a digital SIM card that is embedded in your device. Unlike traditional physical SIM cards, it allows you to activate a mobile phone plan without the need for a physical SIM card.

To check which eSIM is selected for data, please follow these steps:

  1. Go to Settings on your device.
  2. Tap Cellular or Mobile.
  3. Go to Cellular Data to see the plan used for data.
  4. If you have multiple eSIMs installed, your device will display the available plans as long as they are “On” under Cellular Plans.
eSIM Anleitung

On Android devices:

(Please note these steps may differ depending on your device. These steps do not apply to Samsung devices).

  1. Go to Settings on your device
  2. Go to Network & Internet
  3. Go to Mobile Network to find the active plans
  4. If you have multiple eSIMs installed, your device will specify which eSIM is being used by displaying its label. Your eSIM label is the nickname you chose for your eSIM at the time of installation.

On Samsung devices:

  1. Go to Settings on your device
  2. Go to Connections
  3. Go to SIM Card Manager
  4. Scroll down and check under Preferred SIM card which line is selected under Mobile Data.

All of our eSIMs use either 4G or 5G.

Unable to find satisfactory answers ? Contact Support